What happens when my account undergoes Compliance process?

In some cases, accounts will undergo the compliance review process and they need to request additional information and supporting documents (latest income tax return, bank statements, paystubs, etc). This is part of the bank's due diligence on certain accounts, especially when opening an account remotely. 

When the account goes to compliance, Bordr nor the branch that's handling the account has no influence over the timing and handling. This usually delays the account opening process for an additional 4-7 weeks. In rare cases, the account may be rejected. 

In the case that your account is denied by the bank's compliance department, we'd be happy to offer a full refund of your payment to Bordr.